GDPR Information

Our Commitment to Data Protection

lotus-side is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page explains how we comply with these regulations and outlines your rights as a data subject.

Data Controller

For the purposes of data protection legislation, lotus-side is the data controller responsible for your personal data. Our contact details are:

lotus-side
42 Waterfront Lane
Liverpool, L3 4BN
United Kingdom

Email: [email protected]

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary to perform a contract with you or take steps at your request before entering a contract (e.g., arranging travel bookings)
• Legitimate interests: Processing necessary for our legitimate business interests, provided these do not override your rights
• Consent: Where you have given clear consent for us to process your data for specific purposes
• Legal obligation: Processing necessary to comply with our legal obligations

Your Rights Under GDPR

Under the UK GDPR, you have the following rights:

Right of Access

You have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to valid requests within one month.

Right to Rectification

You have the right to request that we correct any personal data we hold about you that is inaccurate or incomplete.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances. This right is not absolute and may be subject to legal retention requirements.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to Object

You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.

Rights Related to Automated Decision-Making

You have rights in relation to automated decision-making and profiling. We do not use automated decision-making that produces legal or similarly significant effects.

International Data Transfers

When arranging international travel, we may need to transfer your personal data to travel suppliers located outside the UK. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data, including standard contractual clauses approved by the relevant authorities.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking records are typically retained for seven years for financial and legal compliance purposes. Marketing data is retained until you withdraw consent or request deletion.

Exercising Your Rights

To exercise any of your data protection rights, please contact us at the address above. We may need to verify your identity before processing your request. There is no charge for exercising your rights in most circumstances.

Complaints

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF

Website: ico.org.uk

Updates to This Information

We may update this GDPR information periodically. Any changes will be posted on this page with an updated revision date.

Last updated: January 2024